Here you will find answers to Frequently Asked Questions about Courts Service Online (CSOL) and E-filing of Application for Legal Costs Adjudication to the High Court.

Q. What does CSOL stand for?

A. CSOL stands for Courts Service Online

Q. What internet browser will CSOL work with?

A. CSOL is currently developed to work with Google Chrome. It does not function properly using any other browser.

Q. Where do I go for CSOL support?

A. For general CSOL support please email casu@courts.ie or if appropriate contact the Office of the Legal Costs Adjudicator.

Q. What if CSOL is down/not accessible?

A. Please check this website or our Twitter/Facebook accounts for any planned CSOL maintenance/outages or email the helpdesk at casu@courts.ie

Q. What if I am having issues logging into CSOL?

A. Please check that your log in details are correct, as the password is case sensitive and also check that CSOL is being opened in Google Chrome. If you still cannot access your account please email casu@courts.ie

Q. I cannot remember my username for CSOL?

A. Your username is your email address.

Q. I cannot remember my password for CSOL?

A. If you cannot remember your password, just enter your username and click on the red ‘Reset Password’ button. This will bring you to a new page where you enter your username again (this is your email address) and the system will send you an email with a link enabling you to change your password.

Registering a Legal Practice or Legal Costs Accountant Admin Account on CSOL

Registering a Legal Practice or Legal Costs Accountant Admin Account on CSOL

Q. What does registering on CSOL mean?

A. Registering on CSOL allows you to add users, manage users and create applications to Courts i.e. Legal Costs Adjudication, Licensing, Small Claims and Leave to Appeal Supreme Court. Also any further application types facilitated through the system in the future.

Q. How do I register an account on CSOL?

A. It is imperative that you watch the instructional videos on the Legal firm registration process or on the Legal Costs Accountant firm registration process

Q. CSOL is telling me my email address is invalid?

A. If you get this message, it is likely that CSOL has recognised this email address as being currently used. Contact casu@courts.ie for assistance in this instance.

Q. How many times do I register my legal or legal costs accountant firm?

A. You only need to register your firm once. Each legal firm has a Legal Practice Admin User account and each legal costs accountant firm has a Legal Costs Accountant Practice Admin User account. These accounts can create and manage additional user accounts within your individual firm including a second Legal Practice Admin User account or a second Legal Costs Accountant Admin User account. It is recommended for larger firms to create a second Legal Practice Admin User account or a second Legal Costs Accountant Admin User account.

Q. What bank account do I use when registering my firm?

A. When you register your firm on CSOL, you should use your client account details for direct debit payments.

Q. What if the funds are not in my client account?

A. If the funds are not in your client account, you can use the credit/debit card payment option from any account which holds the funds (more than likely your office account).

Q. Can I start submitting applications once I have registered?

A. No, your account must be activated by CASU. CASU will notify you via email when your account is activated to enable you to submit applications.

Q. What is the data covention on CSOL?

A. The data convention is highlighted in the table below which should be of assistance when entering applications on CSOL and also when searching for a determination online.

Data Conventions for CSOL Example of incorrect format Example of Correct Format (exact case type and character match as per below)
Where there are multiple names it should be explicit using 'and' between them and not '&' Mark, John & Mary Reilly Mark Reilly, Jim Reilly and Mary Reilly
Ltd to Limited Best Pub Ltd Best Pub Limited
Names with a middle initial should have a dot Mary J Blige Mary J. Blige
Names with a senior or junior in their title should be full words Pat Murphy Jnr. Pat Murphy Junior
Removal of T/A in Trading name T/A Best Pub Ltd Best Pub Limited
Where a name has Mc/Mac there should be no space Paul Mc Grath Paul McGrath
Where a name has an O' there should be no space Mark O' Neill Mark O'Neill
Where a name has an Ni/Nic/Mac or Uí there should be a space  Máire NíMurchú Máire Ní Murchú
Double names should have Capital letters for each name Mary jane Blige-smith Mary Jane Blige-Smith
Street must be input rather than St. 4 Market St. 4 Market Street
Co. instead of County County Kildare Co. Kildare
Avenue or Road etc in an address Sunset Av., Bog Rd., County Kildare Sunset Avenue, Bog Road, Co. Kildare
Lower and Upper in Address Lwr. and Uppr. Lower or Upper
GAA, GFC or RFC in club names etc but should be as per the Club Constitution Sarsfields G.A.A. Sarsfields GAA

Access Levels and Account Types

Access Levels and Account Types

Q. What level of access is associated with each type of Legal Costs Accountant Firm user account

A. There are four types of user accounts - Legal Costs Accountant Practice Admin User, Legal Costs Accountant Payment User, Legal Costs Accountant Practice User, Legal Costs Accountant Practice Restricted User. 

Access Levels and Account Types

Access Levels and Account Types

Q. What level of access is associated with each type of Legal Firm user accounts

A. There are four types of user accounts – Legal Practice Admin User, Legal Payment User, Legal Practice User, Legal Practice Restricted User. Please see instructional videos link for an in-depth explanation of each user accounts' functions