The Courts Service is introducing a pilot online appointments system
The Courts Service is introducing a pilot online appointment system with three of our Courts Service offices from 23 August 2021.
Over the course of the pandemic many Court offices have been operating an appointment-only system for clients wishing to issue non urgent proceedings. This has been a heavily labour-intensive process with appointments only set up following multiple email exchanges and phone calls from Court Service staff to court users. To better manage our resources and improve our service, the Courts Service is piloting an online appointment system with three offices over the coming weeks available through courts.ie. This new pilot system will allow relevant users to book an appointment to the pilot court offices via this website.
The Courts Service is piloting an appointment system for clients intending to visit:
- The Central Office of the High Court
- Dublin District Family Law Office (Dolphin House)
- Limerick Court Office – Civil and Family
This system will facilitate appointments from Monday 23rd of August 2021.
Having an appointment helps the user to know when to attend, reduces waiting times for service and also gives the certainty that somebody will be there to help them.
What is changing?
At the moment, changes will only apply to the offices mentioned above.
Clients with urgent matters will continue to be served as usual.
There will also be changes to our website to accommodate this new system, and users wishing to make appointments at the pilot offices can do so at this page.
This pilot will be monitored and reviewed for a few months, the experience of this pilot will inform the Courts Service Modernisation Programme Board in considering the next steps for the pilot and wider organisation.